FAQs

Orders

You may cancel or modify your order prior to shipment.

If you need to get in touch with us about an order, use our order support form.

Pre-order Policy

See our pre-order policy.

Shipping

See our shipping policy.

Refunds

See our refund policy.

Prices

Prices are shown in US Dollars and are quoted excluding sales tax or shipping costs unless otherwise noted.

Prices may be modified at any time. However, HIBI applies the price list in force shown on the Site at the time of ordering.

Display price and final check out price may vary according to where you decide to ship your cart. You are responsible for any duties, tariffs, or additional charges that may be imposed by the destination country upon import.

Collaborating with HIBI

If you'd like to collaborate with HIBI, please email kate@hibi.mx.

Please include [Collaboration] in the subject line, and a brief description of your project, including any relevant geekhack links and vendor information.

How can I contact HIBI?

If you have a question that hasn't been answered here, please email us: contact@hibi.mx

Please note: We endeavour to answer all email queries within 3-5 days. For a more speedy response, please join our discord: http://hibi.mx/discord/

Privacy

See our privacy policy.

Terms of service

See our terms of service.